Auto Body Repair Shop: Don’t Worry About Your Accident
When you have had the unfortunate event of being in a automotive collision, the last thing you need is to have a bad experience with an auto body shop not doing their job. A good auto body shop will fix your car back to pre-loss condition, both in appearance and in structural and mechanical integrity. A great auto body shop will almost make you feel like the accident never happened. They should start with customer service better then you get at a good restaurant.
They should ask if everyone was OK after the accident, generally, they should be more interested in your needs and concerns then their own profit margins. The sad thing is there are many body shops that are just in it for a quick buck and do not have the customer skills or even the repair skills to do the job you, or your insurance company, is paying for. So how do you weed those shops out?
I have been in this industry for over 25 years in the same area, I have worked in high quality auto body shops large and small, and have owned my own collision and custom shop in Portland Oregon for the last 8 years. In my area there are hundreds of auto body repair shops in a very small area, yet I only know a few I would trust with my vehicles. So for the most part you have to be as informed as you can, and ask a lot of questions.
Step 1: Talk to the manager or the shop-owner of the auto body shop you are dealing with, and explain your problem to them coolly and frankly. As most auto body shops rely on word of mouth, it is highly likely that your problem will be sorted out at this step itself.
All you need to do is explain clearly what you think is not repaired properly and what needs to be repaired. In case, the manager or the shop-owner fails to help you, move on to Step 2.
Just be aware and ask the questions. Also small shops may not have all the fancy lasers and computer operated equipment of a large shop, Then again lasers and computers don’t fix cars in most cases they are sales tools and rarely used. Even a frame rack although necessary is nothing more then a few well placed trees, they don’t fix cars, the tech is the most important part of the repair.
Depending on the damage to the vehicle, it will cost more to repair your car. There are some ways you can remove dents, like with a plunger, but more often than not you will need to take your car to someone who can repair it professionally.
Many car owners will buy an old car that runs great but has a bad paint job and structural damage. Within a few weeks of getting that car, they could be driving it down the road and no one would suspect it was rusted and severely dented thanks to the hard work of companies that do body work and paint jobs for cars in the Los Angeles area. There really is no better way to make your car look new again.
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